USCIS Announces Changes to Its InfoPass Appointment System

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United States Citizenship and Immigration Services (“USCIS”) is making some changes to its InfoPass appointment system. Prior to this change, if you had a question or concern about your pending case, you could schedule an in-person appointment at your local office through an online scheduling system. The system allowed you to schedule an appointment within two weeks. It was fairly convenient and worked efficiently (or so it seemed).

Recently, USCIS issued an announcement that it will be ending the self-scheduling system of InfoPass appointments and instead is encouraging people to use their website or Customer Service phone line to find out the necessary information or to check the status of their case. Basically, USCIS is trying to move majority of its services online. For now this new system will be implemented in Detroit Field Office and five Los Angeles offices on November 13, 2018, expanding to all other local offices by the end of 2019.

The reason for the change is that too many people use InfoPass appointments to find out information that they can easily find online or by calling USCIS. This occupies officers’ time and prevents them from efficiently providing emergency services that can only be done in person.

The good news is that if you do have an issue that can only be solved in person, you can call USCIS Customer Service, and the employee there can help you schedule an appointment without you having to search for available time slots online.